For out of hours lettings / emergencies, call 0203 0316237.
Permitted payments - before you move in:
- Holding Deposit: To reserve the property, we require a holding deposit equivalent to one weeks rent. This will contribute to your first month's rent.
- Security Deposit: The equivalent of five weeks rent. This covers damage or defaults on the part of the tenants during tenancy.
Other permitted payments:
- Change to Tenancy: £50.00 + VAT (Total £60.00)
- Change to early termination if requested by tenant: £50.00 + VAT (Total £60.00)
- Cost for Lost Keys / Security Device: Contractor Fee + £25.00
- Charge for Late Rent Payment: Bank of England base rate + 3%
How do we ensure our tenants and landlords are protected?
We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled within the correct manner (find out more via the fact sheet here).
Download a copy of our Propertymark Client Money Protection Certificate here.
You can review the Propertymark Conduct and Membership Rules here.
We are also members of The Property Ombudsman (TPO), which is a redress scheme for consumer complaints.